In my GoDaddy official site review, we will:
- Learn About GoDaddy
- Overall Ratings
- How I Rate Godaddy Good And Bad.
- My Hosting Recommendation
Let’s get started and find out more information.
PRICE: First-month-free with three plan options and numerous up sells
FOUNDER: Bob Parsons
CHAIRMAN: Charles Robel
CEO: Scott W. Wagner
Product Overview Found In Wikipedia
GoDaddy Inc. has headquarters in Scottsdale, Arizona, and incorporated in Delaware and is a web hosting company that is an American publicly traded Internet domain registrar. As of May 2017, GoDaddy has over 6,000 employees worldwide and approximately 17 million customers. The company is involved in several controversies related to censorship.
- Godaddy states domain purchase at .99 cents
- Support by phone, email or support ticket submission 24/7
- Library of videos and tutorials to build your website
- indicated “no tech skills required” to set up a website
- The actual price for domain purchase is $13-$15 per year not .99 cents
- Searching for support can take hours to find the answer
- The assistance of a technician to work on-site issues is at a price
- Each time a call is made to a support team member they attempt to upsell a product
Who is GoDaddy designed for?
GoDaddy states they are designed for small businesses and dedicated to small, independent ventures. They do target small business owners. I also think they focus on the newbie who has less experience building a website. I know that as a newbie to the internet marketing world, I lacked general knowledge about sites. GoDaddy can count on a higher upsell and higher revenue for themselves with a person who has very little understanding of how the system works.
GoDaddy does offer an extensive library of videos and tutorials that, and they are well organized. But that is where it all ends. If you have issues with your website, you will need to search the support forums, call or email GoDaddy for the answer. When you choose to call GoDaddy, it gives them an excellent opportunity to provide their much needed upsells.
GoDaddy claims to offer support 24/7/365, but admits response may “take some time” requesting the customer to be patient. You are given a phone number on the website and can call customer service anytime. The customer support personnel were always kind but not helpful. I was told a different answer to the same issue each time I called.
GoDaddy has three subscription options ranging from $3.99 to $7.99 per month in the initial contract and ranging from $7.99 to $16.99 upon renewal. GoDaddy has had a 67% increase in their pricing since 2016.
My Personal Experience
In my GoDaddy official site review, I have a different story than what their advertising boasts.
I transferred my website to GoDaddy a few years ago. I was excited because I could call and talk to a person on the phone instead of submitting a support ticket.
I was not internet savvy and knew nothing about how to optimize my site or what I needed to have to protect my site.
I quickly found their expertise to be lacking.
When GoDaddy initiated the transfer from another server to GoDaddy, no one knew why my site would not display.
I could not load my site on google for almost three weeks. Then when my site did show up, it was fragmented. I spent many hours on the phone with numerous technicians.
Each time I called, one of the assistants told me the person I spoke to previously did not know what they were talking about and ask me to try something different.
After my site began working, I had a few issues. As these issues arose, I would call support. They said the problem that needed repairing was not included in the price and required the purchase of an additional package.
I had no choice but to upgrade. I was a newbie and had no idea what to do.
What they failed to tell me before I purchased a package is that what I bought may not include the repair I needed.
I did purchase a package, thinking I could use it as I needed. Three months after my purchase, I received an email stating my purchased package expires in one week.
No one mentioned this when I bought the package. I am sure it is in the fine print somewhere, but no one said anything to me about expiring in 3 months. So I paid good hard-earned money for services that I could not use.
Not to mention GoDaddy boasts one free month with .99 cent domain hosting. I never saw .99 cents hosting but rather a cost of $13-$15 dollars a year for domain rights.
The free first month turned into numerous upsells. I had to pay for SSL, support, 365 email, and many other services.
I spent well over $500 a year to host my site at GoDaddy and never did have a clear understanding of SEO or how to get ranked on Google.
Just about anything on their site that says “give us a call” will end up with the assistant attempting to sell me something else. Every time I called with an issue, they would tell me about a new service that I need in the future and should buy now.
Since I am not a computer technician, I had no idea if they were telling me the truth or not.
This continuous upsell led me to believe they prey on the newbies with very little knowledge about the internet and hosting companies.
My Final Opinion
I do believe GoDaddy is legit and maybe a good company for people who have a background in computer programming.
But for a person like myself who did not have much knowledge of websites and SEO, it was inadequate and required repeated upgrades to get the help needed.
It concerns me when a company as large as GoDaddy has a 67% increase in fees in two years, and they don’t make all of the charges known upfront.
Their 24/7/365 support is available, but their response time to emails and support tickets take way to long. When you call the technical support staff, they have inadequate knowledge to assist with technical issues.
My Overall Rating
My #1 Hosting Recommendation
When I started with GoDaddy, I thought they were terrific! I knew nothing as a newbie. I tried to learn SEO. Godaddy was there for me to sell me anything I needed.
Oh, but wait, does that make GoDaddy the best. NO, not when I look back and see hosting companies that show respect for my hard-earned money.
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What are your thoughts on Godaddy’s official site review? Have you had experience with Godaddy? Please let us know in the comments below. I would love to hear from you.