Godaddy is one of the world leaders in domain hosting and web design services. They offer a variety of products, including shared, reseller, and dedicated servers. But in my GoDaddy official site review, I paint a different experience.
My review is from my personal experience as a customer of GoDaddy. If you are looking for an honest assessment of their service, please read on.
What Is GoDaddy?
GoDaddy began in 1997 by two brothers who were both computer programmers. Their goal was to create a company that would provide an easy way for people to get online.
In 1998 the first website builder started, allowing users to build websites using drag and drop technology. Since then, they have expanded into many other areas, such as email marketing and web hosting.
Today they operate in over 40 countries with more than 10 million customers.
Who Is GoDaddy Designed For?
GoDaddy is set up for small businesses and small, independent ventures with a focus on small business owners.
I also think they focus on the newbie who has less experience building a website; with this in mind, they seem to like those who lack general knowledge about the internet and online business.
With my experience, I feel that GoDaddy can count on a higher upsell and higher revenue for themselves with a person who has very little understanding of how the system works.
GoDaddy offers free training through its website. The training consists of video lessons and tutorials.
I found these videos to be helpful, but there are some drawbacks.
You must sign up for their newsletter before watching the tutorial. In other words, you will receive emails from them every week asking if you want to continue receiving their emails.
The video lessons don’t have any step-by-step instructions. So it is difficult to follow along without having a basic understanding of the subject matter.
There are no written instructions either. You have to watch the video lesson and hope to understand what you need to do next.
GoDaddy has a customer support team you can call, email, or look at the support forums for any problems with your website. Although GoDaddy admits that a response may “take some time,” so, they request the customer be patient.
The customer support personnel were always kind but not helpful. They told me a different answer to the same issue each time I called, not to mention each time I talked to them; they used the opportunity to promote many upsells.
Domain registration costs $13.00 per year, including 30 days of web hosting and unlimited email accounts.
The pricing seems reasonable until you realize that GoDaddy also charges $5.00 per month for additional features such as:
- Managed SSL service certificates (SSL stands for Secure Sockets Layer)
- Domain Privacy Protection
- Webmail Accounts
- DNS Management
- Website Builder
GoDaddy has had a 67% increase in its pricing since 2016.
Benefits And Drawbacks Of GoDaddy Official Site Review
GoDaddy has good points and not-so-good points. I will point out the benefits and then the drawbacks.
- GoDaddy says a domain purchase is .99 cents
- Support by phone, email, or support ticket submission 24/7
- Library of videos and tutorials to build your website
- “no tech skills required” to set up a website
- Easy To Use Website Builder
- Unlimited Emails
- The actual price for domain purchase is $13-$15 per year, not .99 cents
- Support can take hours or days to find the right answer
- The assistance of a technician to work on website issues is an extra cost
- Each time I called the support team member, I got an upsell offer
My Personal Experience With My GoDaddy Official Site Review
In my GoDaddy official site review, the story I have is different than what their advertising boasts.
A few years ago, I transferred my website to GoDaddy. It was a pretty exciting moment because I could call and talk to a person on the phone instead of submitting a support ticket.
My internet experience was not good because I didn’t understand optimization or site protection.
I Quickly Found Their Expertise Lacking.
When GoDaddy initiated the transfer from another server to GoDaddy, no one knew why my site would not display.
I could not load my site on google for almost three weeks. Then when my site did show up, parts were missing. I spent many hours on the phone with numerous technicians.
Each time I called, one of the assistants told me the person I spoke to previously did not know what they were talking about and asked me to try something different.
After my site began working, I had a few issues. As these issues arose, I would call support. They said to fix the problem I would need to upgrade to an additional package.
GoDaddy Official Site Review Upgrades
I had no choice but to upgrade because I was a newbie and had no idea what to do; in addition, upgrades are at an additional cost.
Before purchasing a package, they failed to tell me that what I bought may not include the repair I needed.
I did purchase a package, thinking I could use it as I needed. I got an email three months after my purchase, stating that my package was going to expire in one week.
They did not tell me this when I bought the package. I am sure it is in the fine print somewhere, but no one said anything to me about expiring in 3 months. So I paid good hard-earned money for services that I could not use.
Not to mention GoDaddy boasts one free month with .99 cent domain hosting. I never saw .99 cents hosting but rather a cost of $13-15 dollars a year for domain rights.
The free first month turned into numerous upsells. I had to pay for SSL, support, 365 email, and many other services.
I spent well over $500 a year to host my site at GoDaddy and never did have a clear understanding of SEO or ranking on Google.
Just about anything on their site that says “give us a call” will end up with the assistant attempting to sell me something else. Every time I called with an issue, they would tell me about a new service that I need in the future and should buy now.
Since I am not a computer technician, I had no idea if they were telling me the truth or not.
This continuous upsell led me to believe they prey on the newbies with very little knowledge about the internet and hosting companies.
My Final Opinion After My GoDaddy Official Site Review
I believe GoDaddy is legit and maybe a good company for people who have a background in computer programming.
But for a person like myself who did not have much knowledge of websites and SEO, it was inadequate and required repeated upgrades to get the help I needed.
It concerns me when a company as large as GoDaddy has a 67% increase in fees in two years, and they don’t make all of the charges known upfront.
Their 24/7/365 support is available, but their response time to emails and support tickets take way too long for my comfort. When you call the technical support staff, they have inadequate knowledge to assist with technical issues.
What are your thoughts on GoDaddy’s official site review? Have you had experience with GoDaddy? Please let us know in the comments below. I would love to hear from you.