So at 1:16, I called Comcast back, and this time, the person did let me speak to a supervisor. The person was from the resolution department and said he would take care of everything. He was a kind man.
We talked for a long time. Each time I made a call to Comcast, it was at least 30-45 min long. He contacted the field workers and assured me they would contact me within 30 min to let me know what was going on.
Oh, I didn’t mention that the resolution representative told me the lines were already in the ground and ready for connection.
Thirty minutes later and no call from the field workers. One hour later and no return call. Just another empty promise!
I did receive a call from Comcast the evening of the 18th, but I missed the call. Immediately I called back reached a Spanish speaking lady who did not understand English, and I do not speak Spanish. I tried to explain to her that I had received a call. She kept repeating over and over, “I am so happy I can assist you in your needs today.” Then she would put me on hold. After about 15 min of this, I hung up while I was on hold.
She called me back, and we went through the same conversation until I believe I hung up again. Then a middle eastern man called me back and assured me someone was coming on the 19th to connect internet.
I told him there are no fiberoptic lines, and he continued to promise me I would have the internet the next day.
Hi! I have continued to research about the difficulties that Comcast Xfinity has been having lately and according to Down Detector 83% of the cases are related to Internet and only 9% related to TV and 7% linked to the total blackout. Metro Atlanta is one of the areas that has been having more frequent reports.
I saw your first comment. Thank you so much for helping with the search. It sounds like the customer service area is not the only issue Comcast Xfinity is having.
I had Comcast service for a while and was not happy. It is a few years back. There was a disruption of the fiber optic network and had to a stock trading. I was unable to do do the trading. It took them a few days to fix and they promised to pay back the money I was about to make in that particular trade. It never showed.
The experience you have shared is scary, frustrating and I was trying to figure out until the end where is the problem with this chain of interactions.
I am happy for you now. There is no business without internet connection in internet marketing.
I believe the problem lies at the top and rolls down. I have always found this in any large corporation.
Affiliate marketing is a good one because of passive income. It was my concern that Google would lose interest in my site because of the lack of interaction and posting. But all is good now.
Hi! I have found your post interesting because this isn’t the first time I hear a negative review concerning Comcast Xfinity’s customer service. It’s a pity you have gone through this. I’m happy to hear the problem has been finally resolved. But those days you were without Internet are not replaceable.
I’ll keep an eye on their customer service when my turn comes to dial them. Thanks for sharing.
Yes, I looked at customer comments on the web and found that many others have gone through the same thing. It is sad that Comcast Xfinity can not improve their customer service.
Thanks for a great post about the not-so-great experience with the company. In my view, customer service of Comcast-Xfinity sounds like a nightmare, im not sure should it even called as service in your case. The customer is always right was coined over 100 years ago and its the fundamental principle that every responsible and rational company should follow! However, thank you for giving honest reviews and tips on your site, there are lots of suspicious earning mechanisms on make-money-online industry and even literal scams so these kind of sites are more than welcome.
-Kind regards Jesse
Thank you so much. I like your idea that in this case it can’t be called customer service. There was no service rendered well, not in the right way for five days.
Excellent article,customer care are to render quality services to all their customers and sometimes they performed below our expectation, I learned that Comcast urges their agents to de-escalate a situation by themselves and therefore will not transfer a person to the supervisor no matter what, its ridiculous, many issues concerning any product has to be channeled to the customer care for solution, and unfortunately reverse as being the case,thank you for sharing.
Thank you so much. I am not sure I have come across a company that would not transfer you to a supervisor when requested. But now I have. Very frustrating.
I had a comment on my FaceBook page that they did transfer her to a supervisor, and the supervisor knew less than the first person.
Thanks for this article. I’m sorry for the hassle that you went through. I can relate especially to being stuck on the phone with the automated answering machine thing and just trying to talk to a person. I have had lots of experiences where the automated answering system does not give me any options that match my query.
It sounded like you were under a lot of stress trying to get back to the internet in order to be able to continue on your business. It always stresses me out when the internet is down.
Hopefully people having similar issues with this company will find your article and that will help them find your website. I’m sure other people have similar trouble and try googling something like, “comcast xfinity customer service problem”. That will bring them to your page where you have a very well written article about what you experienced.
I wish you the best in getting into your online business once again. Thanks!
I was under a lot of stress and customer service is supposed to help with that not make it worse.
Automated systems can help but I did find Comcast xfinity’s system to be lacking in every area.